At CodesMarket, we value our customers and aim to provide the highest-quality digital products. Because our items (themes, scripts, codes, apps, and graphics) are non-tangible digital goods, our refund policy is tailored to protect both buyers and creators.
Refunds may be granted under the following conditions:
Item not as described – If the product you purchased is significantly different from its description.
Major technical issues – If the item does not function as promised and the issue cannot be resolved by our support team.
Duplicate purchase – If you accidentally purchased the same item more than once.
We do not offer refunds in these cases:
Change of mind after purchase.
Compatibility issues if the product was not checked against your system requirements before purchase.
Downloaded items – Once a product has been downloaded, refunds will not be issued unless it meets the conditions in Section 1.
Customization requests – Refunds are not applicable for custom modifications or services.
Before requesting a refund, we strongly encourage you to:
Contact our support team for troubleshooting.
Review the product documentation and installation guides provided.
Our goal is to resolve issues promptly and ensure you can use the product as intended.
To request a refund, please:
Send an email to [email protected] with your order ID and reason for the request.
Our team will review your request within 3–5 business days.
If approved, the refund will be processed to your original payment method.
If you have questions about our Refund Policy, reach out via:
[email protected]