Transform your customer support with our comprehensive, AI-powered helpdesk solution built on Laravel 12 with OpenAI integration
Live Demo: https://helpdesk.w3bd.com
Documentation: https://helpdesk-docs.softentra.com/
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Revolutionize Your Customer Support
HelpDesk Pro is the ultimate self-hosted customer support solution that combines the power of artificial intelligence with modern web technologies. Built on Laravel 12 and enhanced with OpenAI integration, it delivers intelligent automation, real-time analytics, and seamless multi-channel support.
Experience the future of customer support with AI-powered ticket classification, smart response suggestions, sentiment analysis, and predictive analytics. All while maintaining complete control with a one-time purchase and full source code access.
AI-Powered FeaturesSmart Ticket Classification
Automatically categorize incoming tickets based on content, urgency, and sentiment with confidence scoring. AI learns from your historical data to improve accuracy over time.
AI Response Suggestions
Get intelligent response suggestions for common queries, tailored to ticket context. Choose from multiple tone options and customize before sending.
Sentiment Analysis
Understand customer emotions in real-time. AI analyzes text to detect sentiment, helping agents prioritize distressed customers and tailor communication.
Predictive Analytics
Forecast ticket volumes, identify potential SLA breaches, and predict customer churn. Use data-driven insights to optimize staffing and resources.
Comprehensive Feature SetAdvanced Ticket Management
- Advanced filtering, sorting, and custom views (Grid/List toggle)
- Custom fields builder for industry-specific requirements
- SLA tracking with automatic escalation and breach alerts
- File attachments with drag-and-drop support
- Private internal notes and team collaboration tools
- Complete audit trail and activity logging
- Bulk operations for mass ticket updates
- Priority, status, and department-based routing
Real-Time Communication
- Modern, responsive chat interface with real-time updates
- Multi-conversation management with conversation templates
- Rich text formatting, emojis, and file sharing
- Chat history connected to customer profiles
- Automated responses and conversation automation rules
- Mobile-optimized chat experience
- Integration with ticket system for seamless handoff
- Agent availability status and typing indicators
Knowledge Management
- Rich text editor with media support for knowledge articles
- Advanced search with AI-powered suggestions
- Categorized FAQ system with easy management
- Blog platform for announcements and updates
- Customizable front-end pages and themes
- Multi-language support for global audiences
- Article versioning and approval workflows
- Analytics on article views and effectiveness
Analytics & Reporting
- Interactive dashboards with real-time data updates
- Custom report builder with export capabilities
- Agent performance metrics and productivity tracking
- Customer satisfaction scores and feedback analysis
- SLA compliance monitoring and breach reporting
- Ticket volume trends and forecasting
- Response time analytics and optimization insights
- Revenue impact tracking and ROI analysis
User & Organization Management
- Role-based access control with granular permissions
- Multi-tenant organization management
- Department-based ticket routing and assignment
- User activity tracking and audit logs
- Custom user fields and profile management
- Bulk user import/export capabilities
- SSO integration support
- Advanced user search and filtering
Productivity & Automation
- Smart automation rules with AI analysis
- Advanced email integration (IMAP) with email-to-ticket conversion
- Canned responses and conversation templates
- Department and team management with workload balancing
- Multi-language support with 15+ languages and RTL
- Mobile-first responsive design with PWA capabilities
- Enterprise-grade security with comprehensive audit logging
- API integrations with Slack, Zapier, and third-party services
Modern, Intuitive Interface
Cutting-Edge Technology StackBackend Technologies
- Laravel 12 – Latest PHP framework with enhanced performance and security
- PHP 8.1+ – Modern PHP with improved performance and features
- MySQL 8.0+ – Robust database with advanced query optimization
- Composer – Modern dependency management for PHP
Frontend Technologies
- Vue.js 3 – Modern reactive frontend with Composition API
- Inertia.js – Seamless SPA experience without API complexity
- Tailwind CSS – Utility-first CSS framework for rapid UI development
- Vite – Lightning-fast build tool and dev server
AI & Integrations
- OpenAI Integration – AI-powered features for intelligent automation
- IMAP Email Piping – Automatic email-to-ticket conversion
- WebSocket – Real-time communication and live updates
- RESTful API – Complete API for third-party integrations
Perfect ForEnterprise Teams
Large organizations needing scalable, AI-powered support solutions with advanced analytics and multi-department management.
SaaS Platforms
Growing SaaS companies requiring intelligent customer support with automation and real-time communication capabilities.
Agencies & Freelancers
Development agencies and freelancers offering client support services with professional, white-label solutions.
Small Businesses
Small to medium businesses looking for affordable, feature-rich support solutions without monthly subscriptions.
Why Choose HelpDesk Pro?One-Time Purchase, Lifetime Value
Escape the cycle of monthly fees. Buy once and own forever with full source code access, unlimited installations, and lifetime updates. No hidden costs or subscription traps.
AI-Powered Intelligence
Stay ahead of the competition with cutting-edge AI features including smart classification, response suggestions, sentiment analysis, and predictive analytics powered by OpenAI.
Developer-Friendly
Built with modern technologies and clean architecture. Easy to customize, extend, and integrate with your existing systems. Full documentation and code examples included.
Continuous Innovation
Regular updates with new features, performance improvements, and security enhancements. Active development based on user feedback and industry trends.
Global Ready
Multi-language support with 15+ languages, RTL compatibility, and localization features. Perfect for international businesses and global customer bases.
Enterprise Security
Advanced security features including role-based access control, audit logging, data encryption, and compliance with industry standards. Your data stays secure and private.
Latest Updates & FeaturesVersion 5.0.0 – Major AI Update (September 2025)AI-Powered Features
- OpenAI integration for intelligent automation
- Smart ticket classification with confidence scoring
- AI-generated response suggestions
- Real-time sentiment analysis
- Predictive analytics and forecasting
Performance & UI
- Laravel 12 compatibility and optimization
- Enhanced Vue.js 3 components
- Improved mobile responsiveness
- Faster loading times and caching
- Modern glassmorphism UI design
Technical Improvements
- Enhanced security and CSP policies
- Improved error handling and logging
- Better API integration capabilities
- Optimized database queries
- Advanced caching strategies
Easy Installation & SupportOne-Click Installation
Simple installation wizard with automatic system checks, database setup, and configuration guidance. No technical expertise required for setup.
Comprehensive Documentation
Detailed documentation with step-by-step guides, API references, customization examples, and best practices for optimal usage.
Expert Support
Professional support from our development team. Get help with installation, customization, and integration. We’re here to ensure your success.
Technical SpecificationsSystem Requirements
- PHP 8.1+ (8.2+ recommended)
- Laravel 12 framework
- MySQL 8.0+ or MariaDB 10.4+
- Composer for dependency management
- Node.js 18+ for frontend build
Security Features
- CSRF protection and XSS prevention
- SQL injection protection
- Role-based access control
- Comprehensive audit logging
- Optimized caching strategies
Ready to Transform Your Customer Support?
Join thousands of businesses already using HelpDesk Pro to deliver exceptional customer experiences with AI-powered automation and modern technology.
Try Live Demo: https://helpdesk.w3bd.com
Purchase Now: CodeCanyon
Full Changelog
We believe in continuous improvement. Here’s our development history:
HelpDesk v5.0.0 – Major Update Release (Released: September 27, 2025)What’s New in v5.0.0:
Core Platform Upgrades
- Laravel 12 Integration – Latest framework with enhanced performance and security
- Modern UI/UX Redesign – Beautiful, responsive interface with smooth animations
- Enhanced Security Framework – Advanced protection and data integrity
- Mobile-First Optimization – Perfect experience across all devices
AI-Powered Intelligence
- OpenAI Integration – Intelligent automation and smart suggestions
- Predictive Analytics – Forecast trends and optimize support performance
- Auto-Classification – Smart ticket categorization and routing
- Response Suggestions – AI-powered reply recommendations
Advanced Reporting & Analytics
- New Dashboard Reports – Comprehensive insights and metrics
- Advanced Ticket Search – Powerful filtering and search capabilities
- Grid/List View Toggle – Flexible ticket display options
- Activity Logging – Complete ticket history and audit trail
Performance & User Experience
- Optimized Loading – Faster page loads and real-time updates
- Threaded Conversations – Organized ticket discussions for complex issues
- Enhanced Animations – Smooth transitions and modern interactions
- Mobile Optimization – Seamless experience on smartphones and tablets
Previous Updatesv4.1.4 – 4 Sep 2025
- Added priority option for public ticket submissions
- Added option to disable registration
- Upgraded dependencies
v4.1.3 – 21 Aug 2025
- Updated: Dashboard Chart
- Added: Agent Role
- Improved: Manager Role Access (per customer support request)
v4.1.2 – 26 July 2025
- New: In-App Notifications added
- Improved: Enhanced email notification system
v4.1.1 – 13 July 2025
- Feature: Updated translation files
- System: Laravel core updates
- Style: CSS refinements, including improved font support
v4.1.0 – 29 June 2025
- FEATURE: Added Language selector for the front pages
v4.0.9 – 23 June 2025
- FEATURE: Added admin options to disable/enable the following pages and sections:
- Contact Page
- Terms of Service
- Privacy Policy
- Newsletter Section
v4.0.8 – 13 Jun 2025
- IMPROVEMENT: Laravel Core Framework Updates
- IMPROVEMENT: On License setup while installation
v4.0.7 – 21 May 2025
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module
v4.0.5 – 09 May 2025
- Added Email Piping support for Gmail
- Integrated Email Piping for cPanel-based servers
- Optimized custom fields functionality for tickets
- Enhanced ticket table structure for better performance
v4.0.4 – 09 April 2025
- FEATURE: Added Urdu language support, including full RTL (Right-to-Left) compatibility
- IMPROVEMENT: Updated dependencies for improved performance and stability
v4.0.3 – 27 March 2025
- IMPROVEMENT: Added support for displaying custom fields when creating a ticket from the admin section
- ENHANCEMENT: Users can now set their preferred language from the dashboard, allowing for personalized language selection
- IMPROVEMENT: Admin users can now customize available languages directly from the dashboard
v4.0.2 – 04 March 2025
- IMPROVEMENT: Updated existing translations (enhanced with AI-based adjustments)
- IMPROVEMENT: Added missing words to translation files
v4.0.1 – 23 January 2025
- IMPORTANT: Dependency and module updates (PHP 8.2 required)
- FIXED: Installation issue
v4.0.0 – 24 December 2024
- IMPORTANT: Security update
- Laravel core update
- Replaced Webpack with Vite
- Updated frontend dependencies
- Enhanced performance and speed
- Improved “Good Morning” translation
- FIXED: Customers can now remove uploaded files from ticket details
v3.9.1 – 13 September 2024
- FIXED: Tailwind dark mode issues
- UI/UX enhancements in CSS design
v3.9.0 – 25 July 2024
- FEATURE: Custom ticket input with a form builder
v3.8.5 – 28 June 2024
- IMPROVEMENT: Added HTML support for chat in the dashboard
- Ticket conversation list now includes an HTML preview
v3.8.4 – 10 June 2024
- FEATURE: Admin option to set required ticket fields while submitting a new ticket
- IMPROVEMENT: Updated hidden ticket fields
v3.8.3 – 29 May 2024
- FEATURE: Added French language translation (requested by a customer)
v3.8.2 – 26 May 2024
- FEATURE: Categories now based on departments
- FEATURE: Added sub-categories based on parent categories
- FIXED: Issue with assigning customers for email notifications when creating tickets from the admin panel
v3.8.1 – 11 May 2024
- FEATURE: System update check feature to verify new releases
v3.8.0 – 28 April 2024
- FIXED: Ticket discussion issue when a customer was not assigned
- NEW FEATURE: Added WYSIWYG rich text editor for ticket discussions
v3.7.7 – 16 April 2024
- FEATURE: CSV export for ticket lists
- FEATURE: CSV import option for tickets (Ticket UID must be unique)
v3.7.6 – 13 March 2024
- NEW FEATURE: Ticket list pagination (10, 25, 50 entries)
- NEW FEATURE: Added Turkish language
- IMPROVEMENT: Chat history screen enhancements
v3.1 – 14 August 2023
- FIXED: Ticket status issue where tickets were not closing properly
- IMPROVEMENT: Set up default ticket status and hid it from initial ticket creation
- FEATURE: Auto-fill user details when creating a new ticket (for logged-in users)
- FEATURE: Added CronJob URL support for cPanel and shared hosting
- NEW: Updated documentation for email piping CronJob setup
v3.03 – 14 July 2023
- FEATURE: Removed further access to closed tickets
- NEW: Added Portuguese and Swedish languages
v3.02 – 15 June 2023
- FEATURE: Added Services front page
v3.01 – 27 May 2023
- FIXED: Pusher setup configuration issue fixed in the admin panel
v3.00 – 22 May 2023
- NEW: Email Piping (Sending an email now automatically creates a new ticket)
- IMPROVEMENT: Updated front pages with a new design
- UPGRADE: Enhanced installation system
v2.93 – 10 May 2023
- IMPROVEMENT: Improved installation functions and migration options
- FIXED: Permissions issue resolved
v1.0 – 01 November 2022
