HelpDesk Pro – Laravel Ticket System with Email Support

Tired of managing customer support through messy email inboxes? HelpDesk Pro is your all-in-one, self-hosted ticketing system designed to streamline your entire support workflow. Built with a powerful and modern tech stack (Laravel, Vue.js, Inertia.js, Tailwind CSS), it provides a complete and professional customer support portal right out of the box.

Take full control of your support operations with a one-time purchase. No recurring monthly fees, no limitations. Just a powerful, scalable, and developer-friendly helpdesk solution you own for life.

➡️ Live Demo: https://hd.w3bd.com
➡️ Documentation: https://helpdesk-doc.w3bd.com

⭐ Core Features

• Advanced Ticketing System: Create, assign, manage, and track support tickets with customizable priorities, statuses, and department filters.
• Email-to-Ticket Piping: Automatically convert emails sent to your support address (e.g., [email protected]) into trackable tickets. Supports both Gmail and cPanel/IMAP servers.
• Real-Time Live Chat: Engage with your customers instantly using the integrated live chat module, directly from the agent dashboard.
• Self-Service Customer Portal: Reduce ticket volume with a comprehensive, built-in Knowledge Base, a public FAQ section, and a Blog module.
• Powerful Admin Dashboard: Get a complete overview of your support operations with charts and analytics for ticket volume, agent performance, and response times.
• Role-Based Access Control: Secure, pre-defined roles and permissions for Admins, Agents, and Customers.
• Team Collaboration Tools: Use private internal notes on tickets, view full status change history, and attach files for better context.
• Custom Fields & Form Builder: Easily add custom input fields to your ticket submission form using a visual drag-and-drop builder to collect specific information.
• Multi-Language & RTL Support: Fully translatable with built-in support for multiple languages (French, Arabic, Urdu, Turkish, etc.) and full Right-to-Left (RTL) compatibility.
• Complete Front-End Website: Includes customizable, public-facing pages for Home, Services, Blog, Privacy Policy, and Terms of Service.

✅ Who Is It For?

• Customer Support Teams
• Freelancers & Development Agencies
• SaaS Platforms (Pre-launch or Self-hosted)
• Internal IT HelpDesks
• Any business providing client-facing support

Why Choose HelpDesk Pro?

HelpDesk Pro isn’t just another support tool — it’s a battle-tested Laravel ticketing solution that evolves with your needs. Backed by continuous updates and feature releases based on user feedback, it’s built for real-world use and ready for scale.

• Full Ownership, No Subscriptions: Escape the cycle of monthly fees. Buy it once and own it forever, with full access to the source code for customization.
• Modern Technology Stack: Built with Laravel 10+ and a reactive Vue.js 3 SPA frontend powered by Inertia.js and Vite. It’s fast, secure, and a pleasure to work with for developers.
• Continuous Improvement: As you can see from our detailed changelog, we are committed to releasing new features, performance enhancements, and security updates regularly.
• Effortless Communication: From the WYSIWYG editor for ticket replies to seamless CSV import/export for data migration, every feature is designed to make your support workflow smarter.

Whether you’re offering tech support, service desk solutions, or product-based customer care, this tool is built for long-term use with developer-friendly architecture and unbeatable value.

⚙️ Technology Stack

• Backend: Laravel 9+
• Frontend: Vue.js 3 with Vite
• UI Framework: Tailwind CSS
• Routing: Inertia.js (for a seamless SPA experience)
• Database: MySQL or MariaDB
• Email Piping: IMAP Protocol (for Gmail, cPanel, and more)

Full Changelog

We believe in continuous improvement. Here’s our development history:

⚡ v4.1.4 – 4 Sep 2025 ✅ Added priority option for public ticket submissions ✅ Added option to disable registration ✅ Upgraded dependencies

⚡ v4.1.3 – 21 Aug 2025   - ✅ Updated: Dashboard Chart   - ✅ Added: Agent Role   - ✅ Improved: Manager Role Access (per customer support request) Note: To apply this update, run the following URL to seed the new roles: https://yourwebsite/db/seed/RoleSeeder

⚡ v4.1.2 – 26 July 2025 ✅ New: In-App Notifications () added ✅ Improved: Enhanced email notification system

⚡ v4.1.1 – 13 July 2025 ✅ Feature: Updated translation files ✅ System: Laravel core updates ✅ Style: CSS refinements, including improved font support

⚡ v4.1.0 – 29 June 2025 ✅ FEATURE: Added Language selector for the front pages

⚡ v4.0.9 – 23 June 2025 - FEATURE: Added admin options to disable/enable the following pages and sections:    • Contact Page    • Terms of Service    • Privacy Policy    • Newsletter Section

Note: To apply these updates for an existing installation, please visit the following URL and complete the update process: "yoursite.com/update"

⚡ v4.1.1 – 13 July 2025 ✅ Feature: Updated translation files ✅ System: Laravel core updates ✅ Style: CSS refinements, including improved font support

⚡ v4.1.0 – 29 June 2025 ✅ Feature: Added language selector for the front-facing pages

⚡ v4.0.9 – 23 June 2025 ✅ Feature: Added admin options to disable the following pages and sections: • Contact Page • Terms of Service • Privacy Policy • Newsletter Section

⚡ v4.0.8 – (13 Jun 2025) - IMPROVEMENT: Laravel Core Framework Updates - IMPROVEMENT: On License setup while installation

⚡ v4.0.7 – (21 May 2025) - Fixed: Script installation issue for the recent version (resolved) - UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module

⚡ v4.0.7 – (21 May 2025) - Fixed: Script installation issue for the recent version (resolved) - UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module

⚡ v4.0.5 (09 May 2025) • Added Email Piping support for Gmail • Integrated Email Piping for cPanel-based servers • Optimized custom fields functionality for tickets • Enhanced ticket table structure for better performance

⚡ v4.0.4 (09 April 2025) • FEATURE: Added Urdu language support, including full RTL (Right-to-Left) compatibility. • IMPROVEMENT: Updated dependencies for improved performance and stability.

⚡ v4.0.3 (27 March 2025) • IMPROVEMENT: Added support for displaying custom fields when creating a ticket from the admin section. • ENHANCEMENT: Users can now set their preferred language from the dashboard, allowing for personalized language selection. • IMPROVEMENT: Admin users can now customize available languages directly from the dashboard.

⚡ v4.0.2 (04 March 2025) • IMPROVEMENT: Updated existing translations (enhanced with AI-based adjustments). • IMPROVEMENT: Added missing words to translation files.

⚡ v4.0.1 (23 January 2025) • IMPORTANT: Dependency and module updates (PHP 8.2 required). • FIXED: Installation issue.

⚡ v4.0.0 (24 December 2024) • ⚠️ IMPORTANT: Security update. • ⚙️ Laravel core update. • Replaced Webpack with Vite. • Updated frontend dependencies. • Enhanced performance and speed. • Improved “Good Morning” translation. • FIXED: Customers can now remove uploaded files from ticket details.

⚡ v3.9.1 (13 September 2024) • FIXED: Tailwind dark mode issues. • UI/UX enhancements in CSS design.

⚡ v3.9.0 (25 July 2024) • ✨ FEATURE: Custom ticket input with a form builder.

⚡ v3.8.5 (28 June 2024) • IMPROVEMENT: Added HTML support for chat in the dashboard. • Ticket conversation list now includes an HTML preview.

⚡ v3.8.4 (10 June 2024) • ✅ FEATURE: Admin option to set required ticket fields while submitting a new ticket. • IMPROVEMENT: Updated hidden ticket fields.

⚡ v3.8.3 (29 May 2024) • FEATURE: Added French language translation (requested by a customer).

⚡ v3.8.2 (26 May 2024) • FEATURE: Categories now based on departments. • FEATURE: Added sub-categories based on parent categories. • FIXED: Issue with assigning customers for email notifications when creating tickets from the admin panel.

⚡ v3.8.1 (11 May 2024) • FEATURE: System update check feature to verify new releases.

⚡ v3.8.0 (28 April 2024) • FIXED: Ticket discussion issue when a customer was not assigned. • ✍️ NEW FEATURE: Added WYSIWYG rich text editor for ticket discussions.

⚡ v3.7.7 (16 April 2024) • FEATURE: CSV export for ticket lists. • FEATURE: CSV import option for tickets (Ticket UID must be unique).

⚡ v3.7.6 (13 March 2024) • NEW FEATURE: Ticket list pagination (10, 25, 50 entries). • NEW FEATURE: Added Turkish language. • IMPROVEMENT: Chat history screen enhancements.

⚡ v3.1 (14 August 2023) • FIXED: Ticket status issue where tickets were not closing properly. • IMPROVEMENT: Set up default ticket status and hid it from initial ticket creation. • ✨ FEATURE: Auto-fill user details when creating a new ticket (for logged-in users). • FEATURE: Added CronJob URL support for cPanel and shared hosting. • NEW: Updated documentation for email piping CronJob setup.

⚡ v3.03 (14 July 2023) • FEATURE: Removed further access to closed tickets. • NEW: Added Portuguese and Swedish languages.

⚡ v3.02 (15 June 2023) • FEATURE: Added Services front page.

⚡ v3.01 (27 May 2023) • FIXED: Pusher setup configuration issue fixed in the admin panel.

⚡ v3.00 (22 May 2023) • NEW: Email Piping (Sending an email now automatically creates a new ticket). • IMPROVEMENT: Updated front pages with a new design. • UPGRADE: Enhanced installation system.

⚡ v2.93 (10 May 2023) • IMPROVEMENT: Improved installation functions and migration options. • FIXED: Permissions issue resolved.

⚡ v1.0 (01 November 2022) • Initial Release!