HelpDesk Pro v5.1.0 – AI-Powered Ticket Management & Customer Support System - nulled

Transform your customer support with our comprehensive, AI-powered helpdesk solution built on Laravel 12 with OpenAI integration

Live Demo: https://hd.w3bd.com/
Documentation: https://helpdesk-docs.softentra.com/
Support: Get Support

Revolutionize Your Customer Support

HelpDesk Pro is the ultimate self-hosted customer support solution that combines the power of artificial intelligence with modern web technologies. Built on Laravel 12 and enhanced with OpenAI integration, it delivers intelligent automation, real-time analytics, and seamless multi-channel support.

Experience the future of customer support with AI-powered ticket classification, smart response suggestions, sentiment analysis, and predictive analytics. All while maintaining complete control with a one-time purchase and full source code access.

AI-Powered Features

Smart Ticket Classification

Automatically categorize incoming tickets based on content, urgency, and sentiment with confidence scoring. AI learns from your historical data to improve accuracy over time.

AI Response Suggestions

Get intelligent response suggestions for common queries, tailored to ticket context. Choose from multiple tone options and customize before sending.

Sentiment Analysis

Understand customer emotions in real-time. AI analyzes text to detect sentiment, helping agents prioritize distressed customers and tailor communication.

Predictive Analytics

Forecast ticket volumes, identify potential SLA breaches, and predict customer churn. Use data-driven insights to optimize staffing and resources.

Comprehensive Feature SetAdvanced Ticket Management

• Advanced filtering, sorting, and custom views (Grid/List toggle)
• Custom fields builder for industry-specific requirements
• SLA tracking with automatic escalation and breach alerts
• File attachments with drag-and-drop support
• Private internal notes and team collaboration tools
• Complete audit trail and activity logging
• Bulk operations for mass ticket updates
• Priority, status, and department-based routing

Real-Time Communication

• Modern, responsive chat interface with real-time updates
• Multi-conversation management with conversation templates
• Rich text formatting, emojis, and file sharing
• Chat history connected to customer profiles
• Automated responses and conversation automation rules
• Mobile-optimized chat experience
• Integration with ticket system for seamless handoff
• Agent availability status and typing indicators

Knowledge Management

• Rich text editor with media support for knowledge articles
• Advanced search with AI-powered suggestions
• Categorized FAQ system with easy management
• Blog platform for announcements and updates
• Customizable front-end pages and themes
• Multi-language support for global audiences
• Article versioning and approval workflows
• Analytics on article views and effectiveness

Analytics & Reporting

• Interactive dashboards with real-time data updates
• Custom report builder with export capabilities
• Agent performance metrics and productivity tracking
• Customer satisfaction scores and feedback analysis
• SLA compliance monitoring and breach reporting
• Ticket volume trends and forecasting
• Response time analytics and optimization insights
• Revenue impact tracking and ROI analysis

User & Organization Management

• Role-based access control with granular permissions
• Multi-tenant organization management
• Department-based ticket routing and assignment
• User activity tracking and audit logs
• Custom user fields and profile management
• Bulk user import/export capabilities
• SSO integration support
• Advanced user search and filtering

Productivity & Automation

• Smart automation rules with AI analysis
• Advanced email integration (IMAP) with email-to-ticket conversion
• Canned responses and conversation templates
• Department and team management with workload balancing
• Multi-language support with 15+ languages and RTL
• Mobile-first responsive design with PWA capabilities
• Enterprise-grade security with comprehensive audit logging
• Integration with Slack

Modern, Intuitive Interface

Cutting-Edge Technology StackBackend Technologies

• Laravel 12 – Latest PHP framework with enhanced performance and security
• PHP 8.1+ – Modern PHP with improved performance and features
• MySQL 8.0+ – Robust database with advanced query optimization
• Composer – Modern dependency management for PHP

Frontend Technologies

• Vue.js 3 – Modern reactive frontend with Composition API
• Inertia.js – Seamless SPA experience without API complexity
• Tailwind CSS – Utility-first CSS framework for rapid UI development
• Vite – Lightning-fast build tool and dev server

AI & Integrations

• OpenAI Integration – AI-powered features for intelligent automation
• IMAP Email Piping – Automatic email-to-ticket conversion
• Pusher – Real-time communication and live updates

Perfect ForEnterprise Teams

Large organizations needing scalable, AI-powered support solutions with advanced analytics and multi-department management.

SaaS Platforms

Growing SaaS companies requiring intelligent customer support with automation and real-time communication capabilities.

Agencies & Freelancers

Development agencies and freelancers offering client support services with professional, white-label solutions.

Small Businesses

Small to medium businesses looking for affordable, feature-rich support solutions without monthly subscriptions.

Why Choose HelpDesk Pro?One-Time Purchase, Lifetime Value

Escape the cycle of monthly fees. Buy once and own forever with full source code access, unlimited installations, and lifetime updates. No hidden costs or subscription traps.

AI-Powered Intelligence

Stay ahead of the competition with cutting-edge AI features including smart classification, response suggestions, sentiment analysis, and predictive analytics powered by OpenAI.

Developer-Friendly

Built with modern technologies and clean architecture. Easy to customize, extend, and integrate with your existing systems. Full documentation and code examples included.

Continuous Innovation

Regular updates with new features, performance improvements, and security enhancements. Active development based on user feedback and industry trends.

Global Ready

Multi-language support with 15+ languages, RTL compatibility, and localization features. Perfect for international businesses and global customer bases.

Enterprise Security

Advanced security features including role-based access control, audit logging, data encryption, and compliance with industry standards. Your data stays secure and private.

Latest Updates & FeaturesVersion 5.0.0 – Major AI Update (September 2025)AI-Powered Features

• OpenAI integration for intelligent automation
• Smart ticket classification with confidence scoring
• AI-generated response suggestions
• Real-time sentiment analysis
• Predictive analytics and forecasting

Performance & UI

• Laravel 12 compatibility and optimization
• Enhanced Vue.js 3 components
• Improved mobile responsiveness
• Faster loading times and caching
• Modern glassmorphism UI design

Technical Improvements

• Enhanced security and CSP policies
• Improved error handling and logging
• Optimized database queries
• Advanced caching strategies

Easy Installation & SupportOne-Click Installation

Simple installation wizard with automatic system checks, database setup, and configuration guidance. No technical expertise required for setup.

Comprehensive Documentation

Detailed documentation with step-by-step guides, customization examples, and best practices for optimal usage.

Expert Support

Professional support from our development team. Get help with installation, customization, and integration. We’re here to ensure your success.

Technical SpecificationsSystem Requirements

• PHP 8.1+ (8.2+ recommended)
• Laravel 12 framework
• MySQL 8.0+ or MariaDB 10.4+
• Composer for dependency management
• Node.js 18+ for frontend build

Security Features

• CSRF protection and XSS prevention
• SQL injection protection
• Role-based access control
• Comprehensive audit logging
• Optimized caching strategies

Ready to Transform Your Customer Support?

Join thousands of businesses already using HelpDesk Pro to deliver exceptional customer experiences with AI-powered automation and modern technology.

Try Live Demo: https://helpdesk.w3bd.com
Purchase Now: CodeCanyon

Full Changelog

We believe in continuous improvement. Here’s our development history:

 v5.1.1 — January 5, 2026 - Expanded Attachment Support: Enabled video and audio (voice note) file extensions for ticket attachments. - Optimized Installation: Improved and streamlined the HelpDesk installation process for better reliability.

v5.1.0 — December 27, 2025 * Assigned Users: Increased the display limit for assigned users, resolving previous visibility issues. * Localization: Added full support for Indonesian (ID) language files.

v5.0.9 — December 17, 2025 * Fixed User Creation and Category Delete issues * Fixed Custom CSS clean issues * Added Customer Send Message button including conversation join or review feature * Updated: Core application dependencies, including Laravel framework files.

--- v5.0.8 — December 7, 2025 * Improved: Saving System settings, which now includes file handling improvements. * Updated: Core application dependencies, including Laravel framework files.

v5.0.7 — December 1, 2025 - Fixed installation steps related to database migration for MySQL version compatibility - Updated core application dependencies

v5.0.6: November 20, 2025 - Added "Star/Favorite" functionality to tickets. - Added a "Favorites" filter to the ticket listing page. - Added a dedicated print-friendly ticket page.

v5.0.5: November 15, 2025 - Added comprehensive REST API v1 implementation (137+ endpoints) for third-party integrations - Complete API documentation with code examples in multiple languages - Fixed installation issues and route conflicts - Enhanced system stability and error handling

v5.0.4 : November 9, 2025 - Customizable Home Page: You now have the power to enable or disable every section on the home page, giving you complete control over the layout. - Refreshed Landing Pages: We've shipped an update to the main front landing pages, featuring a modern look and improved performance.

v5.0.3: October 31, 2025 - Fixed an issue with saving Pusher Settings - Added customization options for several pending home page sections via the admin panel - Applied the latest Laravel core updates

v5.0.2: October 08, 2025 - Fixed some Minor issues for Open Existing conversation - Fixed some minor permission issue while open existing tickets

v5.0.1 – October 06, 2025 - Laravel core updates and optimizations - Fixed agent user conversation initiation issues - Resolved /api/email-handler route issues for email piping - Enhanced “Save & Test” functionality for SMTP email configuration - Updates to email and push notification features