BeDesk - Customer Support Software

The BeDesk AI Agent is an addon designed specifically to extend BeDesk helpdesk platform. It is a zero-configuration solution that automates and enhances your customer service experience. Simply add your knowledge sources, and the agent can immediately begin providing instant, accurate support to your customers, 24/7.

BeDesk platform

Main BeDesk platform is required to use this addon. It can be purchased here.

Livechat widget

Embeddable livechat addon for BeDesk that integrates fully with AI agent can be purchased separately here.

Extended feature list

Easy installation – Easily install and integrate with main BeDesk platform.

Documentation – Extensive documentation is provided to help you get started and make the most of BeDesk.

No setup – No complicated chatbot setup required, simply add knowledge sources and you’re ready to go.

Flexible LLM provider – Choose your preferred AI provider and bring your own API key to balance cost, speed, and intelligence. Including OpenAI, Anthropic, Gemini and OpenRouter.

Ingest websites – Add public websites to ingest their content and make it available for the AI agent to learn from.

Upload documents – Upload text documents, images or audio files to make their content available for the AI agent to learn from.

Use help center articles – AI agent can use articles from BeDesk help center automatically.

Snippets – Add custom snippets to provide instructions or FAQs to AI agent.

Flow builder – Create custom flows to guide AI agent in providing support.

• Send message
• Present choices
• Show help center articles
• Show custom cards
• Ask for details
• Use data from tools
• Set attributes
• Add tags
• Branching paths
• Reuse flows and steps
• Transfer to human
• Close conversation

Tools – Use tools to enhance AI agent’s capabilities and allow it to retrieve data from external sources or perform actions. Some examples:

• Fetch user order information
• Refund a purchase
• Update order status
• Reschedule a delivery
• And many more…

Personality – Choose from multiple predefined personalities to match your brand’s tone.

Customization – Select what happens at the start of conversation or if AI agent doesn’t have an answer to a question.

Reporting – Track key metrics like conversations resolved by AI and escalations to your human support team.

Enhance with AI – Automatically fix spelling, change tone, shorten or lengthen text, and translate replies..

AI summary – Get a quick summary of a conversation with AI.